Welcome to 1Demo. A Sales Engineer will be taking you on an exciting journey shortly.
In the meantime, here’s a little about NewVoiceMedia…
NewVoiceMedia is a global leader in Cloud Contact Centre, specialised in delivering 100% Cloud based contact centre and voice solutions for Salesforce. We enable businesses of all sizes to deliver a personal and unique customer experience, quickly and securely.
NewVoiceMedia is a privately owned company invested by British and American Venture Capital Firms and Salesforce Ventures. Established in the UK in 2004 and now serving over 20,000 agents, NewVoiceMedia has 400+ enterprise customers in 30 countries servicing hundreds of call centre locations on five continents.
Customers include Danfoss, Air Liquide, DPD, TNT, Royal Mail, Parcelforce, Ecco, Ubisoft, Johnson & Johnson Pharma, Vodafone, Topcon, Siemens Energy, Shell, UK Financial Conduct Authority and many other businesses and organisations.
Salesforce is THE strategic partner for NewVoiceMedia. NewVoiceMedia’s vision for ContactWorld is that the solutions must leverage the rich Salesforce functionality to make the solution simple and cost effective, and in addition enrich the Salesforce functionality and customer interaction data in Salesforce. Our development and growth strategy is centred on being the absolute best enabler of voice interactions in Salesforce – and to do that globally.
NewVoiceMedia’s solutions have been – and continue to be – developed in-house by the company’s 80 developers, the team is based at the company’s HQ in Basingstoke in England.
Our development teams work closely with Salesforce developers to enable NewVoiceMedia’s solutions to always have a significant advantage in terms of functionality and integration with Salesforce based applications, compared with the competitors.
NewVoiceMedia’s teams of Professional Service Consultants manage the vast majority of our projects for small and large customers. We believe that having our own team of Salesforce specialized contact centre solutions Professional Service consultants in Europe, the United States and Australia are a big advantage for our customers. Our projects are delivered fast and simply, avoiding the complexity of relying on System Integrators.
You will find ContactWorld on the Salesforce AppExchange. Here you will find testimonials and comments from 160+ large and small customers about ContactWorld for Salesforce and the support NewVoiceMedia deliver. https://appexchange.salesforce.com/listingDetail?listingId=a0N300000025yAGEAY